Privacy Policy

Care2Serve respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website - www.care2serve.co.uk - or use our recruitment services.

1. Who We Are

Care2Serve is a healthcare staffing recruitment agency connecting Healthcare Assistants (HCAs), Nurses, and other healthcare professionals with employers across the UK.
We are registered and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

Full name, date of birth, and contact details (phone, email, address)
CVs, qualifications, training certificates, and references
Right-to-work documents (passport, visa, BRP card)
Health records (if relevant to your role)
National Insurance number and bank details (for payroll)
Communication preferences

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Website usage data (e.g., pages visited, forms submitted)
Device and operating system information

c) Third-Party Sources

We may receive information from:

Background check agencies
Professional referees
Employers who provide references

3. How We Use Your Information

We process your data to:

Match you with suitable HCA, Nursing, and healthcare roles
Assist with visa sponsorship and relocation support
Carry out right-to-work and compliance checks
Send you updates about vacancies and services
Manage payroll for employed candidates
Fulfil our legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following legal grounds:

Consent — When you submit forms, CVs, or sign up for alerts
Contract — To process job applications and placements
Legal Obligation — To comply with employment and immigration laws
Legitimate Interests — For recruitment, marketing, and service improvements

5. Sharing Your Information

We do not sell your personal data.
We may share information with:

Employers, hospitals, and care homes relevant to your application
Payroll and accounting providers
Regulatory authorities (e.g., Home Office, DBS, NHS framework auditors)
IT service providers supporting our website and systems

6. International Data Transfers

If you are an international applicant, we may transfer your data outside the UK when liaising with employers or visa processing authorities.
We ensure all international transfers comply with UK GDPR safeguards.

7. Data Retention

We keep your data only as long as necessary for recruitment, compliance, or legal purposes:

Candidate data: 6 years from last contact
Payroll and financial records: 6 years
Right-to-work documents: 2 years after employment ends

After this period, your data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Restrict processing in certain circumstances
Withdraw consent at any time
Request a copy of your data (data portability)
Object to marketing communications

To exercise your rights, contact us using the details below.

9. Security Measures

We implement strict technical and organisational measures to protect your data, including:

Encrypted storage
Secure servers and firewalls
Restricted access for authorised personnel only
Regular security reviews and training

10. Cookies

Our website uses cookies to:

Improve user experience
Analyse site performance
Personalise job recommendations

You can manage cookie preferences in your browser settings.
For more details, see our Cookie Policy (coming soon).

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us:

Care2Serve Recruitment
📍 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📧 Email: info@care2serve.co.uk
📞 Phone: +44 7483862709